The IRS Is Expanding the Use of AI-Powered Bots to Set Up Payment Plans With Taxpayers Over the Phone

The IRS Is Expanding the Use of AI-Powered Bots to Set Up Payment Plans With Taxpayers Over the Phone

The Internal Revenue Service is automating more of its call volume, giving call-center employees more time to handle more complex taxpayer requests. Individuals who are delinquent on their taxes and receive a mailed notice from the IRS can call an artificial intelligence-powered bot and set up a payment without having… Continue reading