The IRS Is Expanding the Use of AI-Powered Bots to Set Up Payment Plans With Taxpayers Over the Phone
![The IRS Is Expanding the Use of AI-Powered Bots to Set Up Payment Plans With Taxpayers Over the Phone](https://i0.wp.com/www.cksa.com/wp-content/uploads/2022/06/106858254-1616531033725-gettyimages-1231812287-IRS_TAX.jpeg?fit=225%2C150&ssl=1)
The Internal Revenue Service is automating more of its call volume, giving call-center employees more time to handle more complex taxpayer requests. Individuals who are delinquent on their taxes and receive a mailed notice from the IRS can call an artificial intelligence-powered bot and set up a payment without having… Continue reading