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The IRS Is Expanding the Use of AI-Powered Bots to Set Up Payment Plans With Taxpayers Over the Phone

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The IRS Is Expanding the Use of AI-Powered Bots to Set Up Payment Plans With Taxpayers Over the Phone

June 19, 2022 CKSA 0 Comments Artificial intelligence (AI), Bots, Internal Revenue Service, Internal Revenue Service (IRS), Tax, Taxpayers

The Internal Revenue Service is automating more of its call volume, giving call-center employees more time to handle more complex